Luminec is committed to ensuring that our website and services are accessible to all customers, including people with disabilities. We believe everyone should be able to browse our products, learn about skincare, and shop with us independently and with dignity, regardless of ability or the technology they use.
We are committed to treating all people in a way that allows them to maintain their dignity and independence, and to meeting the accessibility needs of persons with disabilities in a timely manner. We work to identify, prevent, and remove barriers to accessibility in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and other applicable Canadian accessibility legislation.
Our goal is for luminecbeauty.com to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, cognitive, and neurological disabilities.
Conformance with these guidelines also helps make the Site more user-friendly for everyone.
To support accessibility on our Site, we take measures including:
Accessibility is an ongoing effort. While we strive to ensure the Site conforms to WCAG 2.1 Level AA, and we work to maintain and improve accessibility on a continuing basis, some content or features may not yet fully conform to every guideline. Possible limitations may include:
If you encounter any of these limitations, please contact us using the details below, and we will work to provide the information or assistance you need in an accessible manner.
The Site is designed to be compatible with recent versions of major browsers (such as Chrome, Firefox, Safari, and Edge) and to work with commonly used assistive technologies, including screen readers, screen magnification software, and speech recognition software. The Site is responsive and designed to be usable on desktop, tablet, and mobile devices.
The Site may not display or function optimally on outdated browsers or operating systems that are no longer supported by their vendors.
If you experience any difficulty accessing any part of the Site — including viewing products, placing an order, or accessing any information — we are happy to assist you directly. You may:
Upon request, we will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner, at no additional cost, taking into account the person’s accessibility needs.
We welcome your feedback on the accessibility of luminecbeauty.com. If you encounter an accessibility barrier on our Site, or have suggestions on how we can improve accessibility, please let us know:
Luminec — Accessibility Feedback Email: info@luminecbeauty.com Phone: +1 (289) 768-5393
To help us respond effectively, please include, where possible: the web page or feature where you encountered the issue, a description of the problem, and the browser and assistive technology you were using (if applicable).
We aim to acknowledge accessibility feedback within a reasonable time and to address substantiated issues as promptly as practicable. Feedback may be submitted in any format that is accessible to you (email, phone, or with the assistance of a support person), and accessible formats of our feedback process are available upon request.
If you are not satisfied with our response to your accessibility concern, you may contact the relevant authorities, including the Accessibility Directorate of Ontario or, for federally regulated matters, Accessibility Standards Canada.
This statement reflects our current accessibility practices and goals. As standards evolve and our Site changes, we will continue to review and update our practices and this statement. We consider accessibility an integral part of how we design, build, and maintain our online store.
