We ship across Canada with tracked delivery. Orders are processed within 1–3 business days (Monday–Friday, excluding holidays); during peak periods processing may take slightly longer. Once your order ships, you’ll receive a confirmation email with a tracking number (tracking may take up to 24–48 hours to activate).
| Shipping method | Estimated transit | Rate |
|---|---|---|
| Standard Shipping | 3–8 business days | $19.99 CAD |
| Free Shipping | 3–8 business days | With a valid promo code, or on orders over $200 CAD |
Delivery times are estimates only and are not guaranteed — transit may vary due to carrier volume, weather, or other factors beyond our control. Remote regions may take longer. Free shipping promo codes are subject to their stated conditions, apply to standard shipping only, and cannot be combined with other offers unless expressly permitted.
Please double-check your address at checkout — we are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you spot an error, contact us immediately and we’ll do our best to correct it before shipment. Packages returned to us due to an incorrect address, refusal, or unclaimed delivery can be reshipped at your expense, or refunded for the products only (original shipping fees are non-refundable).
If your package is significantly delayed or appears lost in transit, contact us and we’ll open a carrier inquiry — once it’s complete, we’ll arrange a replacement or refund as appropriate. If tracking shows “delivered” but you can’t find the package, check your delivery area and with neighbours, allow 24–48 hours, then contact us within 7 days so we can start a carrier trace. Resolution is subject to the carrier investigation, and we reserve the right to decline claims in cases of suspected fraud.
If your order arrives damaged, contact us within 7 days of delivery with photos of the products and packaging — we’ll send a replacement or issue a refund at no cost to you.
Because our products are skincare cosmetics subject to strict hygiene standards, all sales are final — we don’t accept returns or exchanges for change of mind. Every product page includes a detailed description, the full ingredient list, and skin-type guidance to help you choose with confidence, and our team offers a free personal consultation before you buy. This doesn’t apply to defective, damaged, or incorrectly shipped items — we always make those right.
Absolutely — and we encourage it. Email us at info@luminecbeauty.com or call +1 (289) 768-5393 and tell us about your skin type, concerns, and current routine. Our team will recommend the right products for you, so you can order knowing they suit your skin.
Refunds apply to orders cancelled before shipment and to confirmed cases of defective, damaged, or incorrectly shipped items. Approved refunds go back to your original payment method and typically appear on your statement within 5–10 business days, depending on your bank.
No — as all sales are final, we don’t offer exchanges. That’s exactly why we provide detailed product pages and a free pre-purchase consultation: we’d rather help you pick the right product the first time. If you received a defective, damaged, or wrong item, that’s different — contact us and we’ll replace it or refund you.
Under our final-sale policy, a reaction doesn’t automatically qualify a product for return or refund. That said, we care about your experience: contact us at info@luminecbeauty.com with the details, and our team will review your case individually — we may offer a goodwill resolution such as store credit at our discretion. To reduce the risk of reactions, we always recommend reviewing the ingredient list, using our free consultation before purchase, and patch testing before first use.
