FAQ

Frequently Asked Questions

How do I choose the right products for my skin?

Each product page describes the skin types and concerns it’s designed for, along with the full ingredient list and how to use it. If you’re not sure where to start, email us at info@luminecbeauty.com — tell us about your skin and current routine, and we’ll be happy to recommend a starting point. 

The complete ingredient (INCI) list is published on every product page and printed on the product packaging. We recommend reviewing it before purchase, especially if you have known sensitivities or allergies. 

Yes — we recommend it before first use of any new skincare product. Apply a small amount to your inner forearm or behind the ear, and wait 24–48 hours. If no irritation appears, the product should be suitable for regular use. If you have very sensitive skin, a diagnosed skin condition, or are pregnant or nursing, check with your physician or dermatologist before introducing new products. 

Discontinue use immediately and rinse the area with cool water. If irritation persists, consult a healthcare professional. We’d also genuinely appreciate you letting us know at info@luminecbeauty.com — we track all feedback to monitor product safety, and our team will review your situation individually. 

A simple rule: lightest to richest. Cleanse first, then apply water-based products like toners and serums, and finish with creams and moisturizers to seal everything in. Sunscreen always goes last in your morning routine. Specific usage guidance is included on each product page. 

We recommend using your product within 12 months after opening — unopened, the shelf life is 18 months. You won’t find an open-jar symbol on the packaging, as it’s only used for products lasting 30 months or more; instead, each bottle and jar has a batch number on the bottom. Store in a cool, dry place away from direct sunlight and keep lids tightly closed.

We accept the payment methods shown at checkout, including major credit and debit cards. All payments are processed securely by PCI-compliant payment providers — we never store your full card details on our servers. All prices are in Canadian dollars (CAD), with applicable taxes calculated at checkout. 

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